Privacy Policy

Privacy Policy.

Last updated: September 3, 2026

CAZENEUVE places great importance on the protection of your personal data and is committed to processing such data in accordance with applicable regulations, in particular the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

1. Data Controller

The data controller responsible for the processing of data collected through www.shop.cazeneuve.fr is:

CAZENEUVE SAS
Z.I. de l’Abbaye
48A Avenue Denis Crapon
38780 Pont-Evêque – France
Tél. : +33 (0)4 74 16 20 00
E-mail : info@cazeneuve.fr

For any questions regarding the protection of your personal data or to exercise your rights, you may contact us at this address.

2. Personal Data We Collect

Depending on how you use the online store, we may collect the following information:

• your first and last name;
• your company and, where applicable, your professional information;
• your billing and delivery address;
• your email address;
• your telephone number;
• information relating to your customer account;
• information relating to your orders, purchases, returns and refunds;
• information necessary to process and monitor your payments;
• communications you may have with our customer service;
• certain browsing data relating to your use of the online store, particularly when you have given your consent to the relevant cookies and tracking technologies.

We only collect data that is necessary for the purposes for which it is processed.

3. Customer Account Creation and Management

Creating a customer account allows you to facilitate future orders and gives you access to your order history.

The information provided when creating your account is used to:

• create and manage your customer account;
• allow you to access your information and order history;
• facilitate future orders;
• ensure the security of your account.

This processing is necessary to provide the account functionality and is based on the performance of the contract or pre-contractual measures taken at your request.

You may request the deletion of your account by contacting us at info@cazeneuve.fr. Certain data may nevertheless be retained where its retention is necessary to comply with our legal obligations or to manage previous orders.

4. Orders and Sales Processing

When you place an order through our online store, the necessary information is used to:

• record and process your order;
• confirm and track your order;
• prepare and ship the products ordered;
• arrange delivery;
• manage invoicing and payments;
• handle any returns, refunds or after-sales service requests;
• contact you when necessary regarding your order.

The legal basis for these processing activities is the performance of the sales contract to which you are a party and, where applicable, compliance with our legal obligations.

Information required to process your order is identified as mandatory during the ordering process. If you do not provide this information, we may not be able to process your order.

5. Payment

The online store offers several payment methods: credit or debit card via Stripe, payment via PayPal, and bank transfer. Stripe, payment via PayPal and bank transfer.

Payment by credit or debit card

When you choose to pay by credit or debit card, the payment is processed by Stripe. The information necessary to process the payment is transmitted to Stripe in accordance with its own terms and privacy policy.

CAZENEUVE does not have access to your complete card details and does not store them on its own servers.

This processing is necessary for the performance of the sales contract.

Payment via PayPal

When you choose to pay using PayPal, certain information necessary to process and confirm the payment is transmitted to PayPal.

The processing of your data by PayPal is also subject to its own privacy policy.

This processing is necessary for the performance of the sales contract.

Payment by bank transfer

When you choose to pay by bank transfer, the information necessary to match and confirm the payment may be processed by CAZENEUVE, including your name, your order reference and information relating to the bank transfer.

This data is used solely to verify receipt of payment and process your order.

This processing is necessary for the performance of the sales contract and compliance with our accounting obligations.

6. Delivery and Shipping

In order to prepare and ship your orders, the information necessary for delivery may be transmitted to the carrier selected for your order.

CAZENEUVE may use TNT and DHL for deliveries in France and internationally.

The information transmitted may include:

• your first and last name;
• your delivery address;
• your telephone number;
• your email address where necessary for delivery tracking or notifications;
• information necessary to identify and track your parcel.

This data is used exclusively for the preparation, shipment and tracking of your order.

This processing is necessary for the performance of the sales contract.

7. Invoicing and Legal Obligations

Certain data relating to your orders, contact details and payments is retained to enable us to comply with our accounting, tax and legal obligations.

Invoices and accounting records are retained for the period required by applicable regulations.

In particular, accounting documents and supporting records subject to statutory retention requirements are retained for the applicable statutory period.

8. Customer Service and Contact Requests

When you contact CAZENEUVE via a form, email or any other means offered through the online store, the information you provide is used to:

• respond to your request;
• contact you again when necessary;
• follow up on your request;
• where applicable, follow up on your order or manage your business relationship with us.

Depending on the nature of your request, the processing is based on the performance of pre-contractual or contractual measures taken at your request, or on CAZENEUVE's legitimate interest in responding to enquiries submitted to us.

The data is retained for as long as necessary to process your request and, where necessary, for the applicable period relating to the management of the business relationship.

9. Newsletter and Commercial Communications

When you choose to receive CAZENEUVE offers and news, your email address is used to send you our commercial communications and news.

This processing is based on your consent.

You may withdraw your consent at any time:

• by using the unsubscribe link included in our newsletters;
• or by contacting us at info@cazeneuve.fr.

Your email address is retained until you unsubscribe. Certain information may subsequently be retained for as long as necessary to demonstrate your consent or manage your unsubscribe request.

10. Tracking Pixels in Newsletters

Our newsletters may contain tracking pixels used to measure their deliverability and performance, including email openings, clicks and interactions with their content.

These tracking mechanisms may allow us to collect certain information relating to the viewing of newsletters, such as the date and time of viewing, interactions with the message and certain technical information about the viewing environment.

The use of these tracking pixels for the purpose of measuring and improving our communications is subject to your consent.

You may withdraw your consent at any time by unsubscribing from our communications or by contacting us at info@cazeneuve.fr.

11. Cookies and Other Tracking Technologies

The online store uses cookies and other tracking technologies that are necessary for its operation and, where you have given your consent, tracking technologies used in particular to measure audience, improve our services or provide certain functionalities.

Tracking technologies that are not strictly necessary for the operation of the online store are only placed after obtaining your consent where required by applicable regulations.

You can accept, refuse or manage the relevant cookies through the cookie management banner displayed on the website. You may also change your preferences at a later time where this functionality is available.

Certain cookies are essential for the operation of the online store, including those required to manage your shopping cart, the checkout process and your customer session.

12. Audience Measurement

We may use Google Analytics to measure and analyse traffic to and use of the online store and to improve its content and functionality.

Where its use requires your consent, Google Analytics is only activated after you have provided such consent.

The data processed may include information relating to your browsing activity, your device and your use of the online store.

The specific collection and retention periods depend on the configuration implemented on the website and the settings of the service.

13. Data Recipients

Your personal data is intended for authorised CAZENEUVE personnel who need access to it in the course of their duties.

It may also be processed by certain service providers acting on our behalf or involved in the fulfilment of your order, including:

• Stripe, for processing payments by credit or debit card;
• PayPal, for processing payments made via PayPal;
• TNT and DHL, for the preparation, shipment and delivery of orders in France and internationally;
• our hosting and IT maintenance providers;
• service providers involved in the technical management of the online store and customer accounts;
• our newsletter and electronic communications providers;
• our audience measurement and IT security providers.

These service providers may only use the data for the services entrusted to them and in accordance with applicable data protection requirements.

Some providers, particularly payment and shipping providers, may process certain data as independent data controllers for their own purposes. In such cases, their own privacy policies also apply.

14. International Data Transfers

Some of our service providers may process data outside the European Union or the European Economic Area.

Where such transfers take place, CAZENEUVE ensures that they are carried out in accordance with GDPR requirements and the applicable safeguards.

15. Your Rights

In accordance with applicable regulations, you may, depending on the circumstances, have the following rights:

• the right to access your personal data;
• the right to rectify inaccurate or incomplete data;
• the right to have your data erased;
• the right to restrict processing;
• the right to object to certain processing activities;
• the right to data portability where applicable;
• the right to withdraw your consent at any time where processing is based on consent.

To exercise your rights, you may contact us at:

info@cazeneuve.fr

We may ask you to provide proof of identity where necessary to prevent personal data from being disclosed to an unauthorised person.

You also have the right to lodge a complaint with the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés – CNIL)..

16. Data Security

CAZENEUVE implements appropriate technical and organisational measures to protect personal data against loss, destruction, alteration, unauthorised access or any other unauthorised form of processing.

The online store uses a secure connection to protect data exchanged during browsing and ordering.

17. Changes to this Privacy Policy

This Privacy Policy may be updated to reflect changes in our practices, services or applicable regulations.

The date of the latest update is indicated at the top of this page.